Folks Express respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a freight quote or contacting our team.
We may collect the following information:
• Your name
• Company name
• Email address
• Telephone number
• Shipment origin and destination
• Cargo and shipment details
• Information included in enquiries or uploaded documents
• Technical information such as IP address, browser type and website usage data
We may use your information to:
• Respond to freight and logistics enquiries
• Prepare and manage freight quotations
• Coordinate shipment and customs-related services
• Provide customer and operational support
• Process billing and account enquiries
• Improve our website and services
• Maintain website security
• Meet legal and regulatory obligations
Where applicable, we process personal information because:
• It is necessary to respond to your request or provide a service
• It is required to fulfil a contract
• We have a legitimate business interest
• We must comply with a legal obligation
• You have provided consent
We may share relevant information with trusted parties involved in providing the requested service, including:
• Freight carriers
• Courier and transport providers
• Customs brokers and authorities
• Ports, airports and handling agents
• IT, hosting and email service providers
• Professional advisers and regulatory authorities
We only share information where necessary for legitimate business, operational or legal purposes.
Because Folks Express provides international logistics services, personal information may be processed or transferred across different countries.
Where required, we take appropriate steps to protect personal information during international transfers.
We retain personal information only for as long as necessary to:
• Respond to enquiries
• Provide requested services
• Maintain business and transaction records
• Resolve disputes
• Meet legal, accounting and regulatory requirements
We use reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Our website may use cookies and similar technologies to:
• Ensure the website functions correctly
• Remember user preferences
• Measure website performance
• Understand how visitors use the website
Where required, users will be given the option to accept or manage non-essential cookies.
Depending on your location and applicable law, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent
• Request transfer of your information
• Submit a complaint to the relevant data protection authority
Our website may contain links to third-party websites.
Folks Express is not responsible for the privacy practices or content of external websites.
Our website and services are intended for business and commercial users and are not directed at children.
We do not knowingly collect personal information from children.
We may update this Privacy Policy when our services, website or legal obligations change.
The latest version will always be published on this page with the updated revision date.
For questions about this Privacy Policy or requests relating to your personal information, contact:
Folks Express
Email : quotes@folks-express.com
Dubai Office : Office 2004 7W Building, A Block Dubai Airport Freezone United Arab Emirates
