These Terms and Conditions govern your use of the Folks Express website and any enquiries, quotation requests or communications submitted through it.
By using this website, you agree to these Terms and Conditions. If you do not agree with them, please stop using the website.
Folks Express provides freight forwarding, courier, land transport, customs brokerage and related logistics support.
Company details:
Dubai Office : 7W Building, A Block Dubai Airport Freezone United Arab Emirates
Contact email : quotes@folks-express.com
The content on this website is provided for general information about Folks Express and its services.
Service descriptions, routes, schedules, transit times and availability may change and must be confirmed for each shipment.
Nothing on this website constitutes a binding offer, guaranteed service commitment or confirmed freight booking.
A quotation is prepared using the shipment information supplied by the customer.
Customers must provide complete and accurate information, including:
A quotation may be revised if the information supplied is incomplete, inaccurate or changes after it is issued.
Unless stated otherwise, quotations may be subject to carrier availability, fuel surcharges, customs charges, storage, inspection fees, duties, taxes and other third-party costs.
A website enquiry or quotation request does not create a binding contract.
A shipment is not confirmed until Folks Express has issued written booking confirmation and any required payment, documents or customer approvals have been received.
Additional service-specific terms may apply to a confirmed shipment.
If separate booking terms, quotation terms or carrier conditions conflict with these website terms, the service-specific terms will apply to that shipment.
The customer is responsible for:
Folks Express may refuse or suspend a shipment if required information or documents are missing.
Some goods may be prohibited, restricted or subject to additional carrier, customs, security or regulatory requirements.
Customers must disclose the nature of the cargo before booking.
Goods must not be presented for shipment if they are illegal, unsafe, incorrectly declared or prohibited by the relevant carrier, authority or destination country.
Acceptance of restricted, hazardous, liquid, battery-powered, high-value or temperature-sensitive goods must be confirmed in writing.
Customs requirements vary according to the cargo, value, origin, destination and applicable laws.
The customer is responsible for providing accurate customs information and supporting documents.
Folks Express may assist with customs documentation and clearance coordination but does not control decisions made by customs or other government authorities.
Duties, taxes, penalties, inspections, storage charges and delays imposed by authorities remain the customer’s responsibility unless agreed otherwise in writing.
Any transit time provided is an estimate unless expressly confirmed as guaranteed in writing.
Shipment timing may be affected by:
Folks Express will provide available shipment information but cannot guarantee that every shipment will arrive within an estimated timeframe.
The customer must pay all agreed charges according to the quotation, invoice or credit terms issued by Folks Express.
Additional charges may apply where shipment details change or where third-party costs arise.
These may include:
Late or unpaid amounts may result in suspension of services or release of documents, subject to applicable law and contractual terms.
Requests to cancel or amend a booking must be submitted in writing.
Cancellation or amendment charges may apply if services have already been arranged, cargo has been collected or third-party costs have been incurred.
Any refund or credit will depend on the confirmed quotation, booking terms and costs already committed.
Standard carrier or freight liability may be limited and may not reflect the full commercial value of the goods.
Additional cargo insurance or enhanced liability cover may be available for eligible shipments when requested before collection.
Coverage is subject to acceptance, declared value, exclusions, policy terms and payment of any applicable premium.
Customers should not assume that full cargo value is automatically insured.
Folks Express, carriers, customs authorities, security agencies or other authorised parties may inspect, scan, weigh, measure or open cargo where permitted or required.
Shipment charges may be adjusted if the verified weight, dimensions, contents or classification differ from the information originally provided.
Liability for loss, damage, delay or service failure may be limited by:
Nothing in these Terms excludes or limits liability where it cannot legally be excluded or limited.
Customers should request details of the applicable liability terms before confirming a shipment.
Folks Express may use carriers, customs brokers, warehouses and other service providers. Their own terms and liability limits may apply.
Folks Express is not responsible for delays or failures caused by events beyond its reasonable control, including severe weather, government restrictions, strikes, port closures or carrier disruption.
We aim to keep the website available and accurate but do not guarantee uninterrupted or error-free access.
The Folks Express name, logo, website and content may not be copied, modified or used commercially without written permission.
You must not misuse the website, attempt unauthorised access, introduce malicious code or submit false information.
Personal information is handled in accordance with the Folks Express Privacy Policy.
Folks Express is not responsible for third-party websites linked from this site.
These Terms may be updated when our services, website or legal requirements change.
The applicable law and jurisdiction may depend on the contracting entity and shipment-specific terms.
For complaints, email operations@folks-express.com with your shipment reference, issue details and supporting documents.
For questions about this Privacy Policy or requests relating to your personal information, contact:
Folks Express
Email : quotes@folks-express.com
Dubai Office : Office 2004 7W Building, A Block Dubai Airport Freezone United Arab Emirates
